This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from our website https://loopsbylj.com/. Please read our Terms & Conditions along with this Privacy Policy.
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, web browser, IP address, time zone, etc. In addition to this when you browse our website; we collect information about individual web pages, products that you view, websites and search terms that referred you to our website and information about how you interacted with our website. Such information is collected using the technology such as Cookies, Log files, Web beacons, tags, pixels, analytics, server-side tracking, etc.
Additionally, when you Sign/Up to become member, subscribe to our mailing list, make a purchase and otherwise, we collect information from you including your name, contact information such as e-mail, mobile no., shipping address, billing address, etc., payment information in case of refunds and order adjustments, Facebook or Google profile information when you sign up through your Facebook or Google account, other information relevant to customer surveys and/or offers.
Using Your Personal Information
We require this information to understand your needs, preferences, to provide you with a better service and in particular for the following reasons:
Internal Record Keeping
We will use the information to improve our products, services and to handle disputes. We may periodically send promotional e-mails about new products, special offers and other information which we think you may find interesting using the e-mail address which you have provided, with your permission. From time to time, we can also use your personal information to contact you for market research purposes. We may contact you by e-mail, phone-call or WhatsApp. We will use this information to customize the website according to your interests.
To Fulfill Orders
We will use the information that we collect, generally to fulfill orders placed through our website. This will include, processing your payment information, arranging for shipping and providing you with invoices and/or order confirmation. Additionally, we will use this information to communicate with you and to protect you orders and payment information from potential risk or fraud.
Behavioral Advertising
We will use your personal information for behavioral advertising including re-targeting with advertisements that may interest you using the advertising platforms offered by Facebook, Google, Instagram, Pinterest, Linked In, Snapchat, Microsoft, etc.
Controlling Your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we will use and share your personal information with third parties (advertising platforms, logistic partners and payment gateway) for order fulfillment and behavioral advertising purposes. If you believe that any information which we are holding about you is incorrect or incomplete then please write us e-mail to our Support Team at support@loopsbylj.com. We will promptly correct any information found to be incorrect.
Security & Payment Information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We use SSL (secure socket layer technology) Secure Shopping to protect your information and online transactions. We have partnered with India’s leading Payment Gateway for our online payments through credit and debit cards, net-banking, UPI, wallets etc. We do not provide cash on delivery (C.O.D) option to pay for your orders. Please note that Loops by LJ and its affiliates will never ask a customer to confirm any account or payment details via e-mail, call or text message. If you receive any e-mail, call or text message claiming to be from Loops by LJ asking you to do so, do not respond and contact to our Support Team at contactus@loopsbylj.com immediately.
Third Party Services / Links
In general, third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use Shopify to power our online store. You can read Shopify’s Privacy Policy to know more about how Shopify uses your personal information. Certain third-party service providers such as payment gateway, logistic partners, etc. have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. Further our store uses Google Analytics, GTM, Facebook Pixels and Server-Side Tracking to help us learn about store visits and the pages being viewed. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by these providers. When you click on links on our store, they may direct you away from our website over which we do not exercise any control. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. We are not responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy policy of such sites.
Changes To This Privacy Policy
We reserve the right to modify this privacy policy or any part of it without any prior notification, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
