Shipping Policy

Loops by LJ ships from Uttar Pradesh, India. 


Estimated Delivery Time:
For shipping within India once you place an order, custom rugs would take 3-5 weeks to make your rugs, and another 5-7 working days to reach you, depending on your location.
For all our rugs, shipping is free in India.
Return shipping costs will be borne by the customer incase the return is accepted under any circumstances.


Are There Any Hidden Cost?
Listed Prices are exclusive of duties and taxes.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.

Production and shipment/delivery time, of the order processing, starts from the day of receipt of the payment confirmed against the order placed with us. The production and shipment/delivery time is an approximate time mentioned by the vendor against each product. Loops by LJ shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond control of Loops by LJ. There might be slight delay in dispatch during winters for custom made orders as thee dyeing and drying process is not in our control.

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Loops by LJ reserves the right to confirm and validate the information and other details provided by the user at any point in time. If upon confirmation, such user details are found not true (wholly or partly), Loops by LJ has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and/or other affiliated websites without prior intimation whatsoever. 


What happens if the shipment is lost in-transit?
In case of the unlikely circumstance as such- shipment being lost in-transit, you can drop an email at support@loopsbylj.com, we will ship a new order to our customer once we receive a confirmation from our courier partner. Loops by LJ does not have any logistics company of its own and is reliable on 3rd Party Logistics for shipping therefore disputes related to damage, fake delivery, etc. must be raised within 48 hrs of delivery/delivery attempt. Any such cases raised after 48 hrs will not be entertained.


What is RTO? What are the possible reasons behind RTO?
Your shipment is updated as RTO (Return to Origin) initiated when the courier executive couldn't deliver your shipment. In this case, they mark the shipment RTO and sent it back to the original pickup address.

Reasons for undelivered shipment:

  • Customer not contactable

  • Incomplete / Wrong address

  • Future delivery requested by the customer

  • Self-pickup requested by the customer

  • Customer refused delivery

  • Door/premises/office closed

Moss Mounds
This mood board showcases a serene, modern interior featuring the Moss Mounds hand-tufted rug from Loops by LJ. The rug's intricate green design adds depth and texture to the space. Complementary elements include a a rustic pottery vase by Table Scapes, and a unique red and white side table by One o One Studios, along with ceiling light by Length Breadth Height, creating a balanced and inviting ambiance.
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Timber Waves
This mood board showcases an eclectic living space with the striking Loops by LJ rug as the focal point. The rug's layered design and rich hues adds a dynamic touch to the room. The combination of various textures and colors creates an energetic and artistic ambiance, perfect for a modern home. Adding on to the space are our favorites- coffee table and chair by Furma Home,cabinet by Travism and pouf by Nitush Aroosh.
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Wine Whisper
The rug's design complements the smooth curves of the white sofa and the delicate pink curtains. Additional decor includes modern sculptures, a cozy side table, and sofa by Muun Home, clay totem floor lamp by Harshita Jhamtani.
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Highlands Rug
This mood board illustrates a chic and modern interior with Loops by LJ rugs in contrasting shades of green and beige. The rugs' intricate patterns and rich textures bring sophistication to the room. The space also features contemporary furniture pieces such as the rocking chair and marbble table by Muun Home, Totem-meaning JOY by PB Home and Clay wall light by Harshita Jhamtani.
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Custom Rug
This mood board presents a cozy and inviting living space with the custom Loops by LJ hand-tufted rug. The rug's organic shapes and green hues mimic the tranquility of nature, making it a perfect fit for the natural wood tones and woven elements in the decor. The room features Furma Home's wooden armchair and side table, Muun Home's vase, Fig Livings pendant light and lush greenery, all working together to create a warm, earthy atmosphere.
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